Where we ship

We ship Neró orders worldwide.

Shipping costs

Shipping is calculated at checkout based on your destination and the items in your order. You’ll see the full shipping cost before you pay. All prices on this site are in Singapore dollars (SGD).

Dispatch and tracking

Once your order is confirmed, we’ll prepare it for dispatch and email you when it ships, with a tracking number so you can follow your parcel on the carrier’s website. If you have an account, you can also view your orders under My Account.

Delivery times

Delivery times depend on your destination and the carrier. Deliveries may take longer during peak seasons, public holidays, customs checks, or other events outside our control.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in our prices or shipping fees and are the responsibility of the recipient.

Check your address

Please check your shipping address carefully before placing your order. We can’t be responsible for parcels that are delayed or lost because of an incorrect or incomplete address. If a parcel is returned to us for this reason, the cost of re-shipping is the customer’s responsibility.

Lost or damaged parcels

If your parcel hasn’t arrived, appears to be lost, or arrives damaged, email us with your order number (and photos of any damage). We’ll work with the carrier to resolve it. For damaged or faulty items, please also see our Returns & Refunds policy.

Questions

Email us at hello@nerorefresh.com or message us on WhatsApp. We’ll get back to you as soon as we can.